1. Seller and Scope
These terms and conditions apply to sales of Doses-O-Son concluded on www.realdyme.com by consumers, for delivery in mainland France, Belgium, and Luxembourg.
Seller: REALDYME, SA with a capital of €400,000, ZA Diepe, 28700 Garancières-en-Beauce, RCS Chartres 315 252 502, VAT FR49 315 252 502. Tel.: 02 37 24 61 65 – info@realdyme.com.
By validating your order, you accept the conditions in force on that date.
2. Product and Price
The characteristics of Doses-O-Son are presented on its product page. Prices are indicated in Euros, all taxes included (TTC). Shipping fees are displayed before the validation of the order.
3. Order
You choose the products, check the summary (products, total price, shipping fees), can correct any potential errors, and then confirm the order by clicking the “Order with obligation to pay” button. A confirmation email containing your order details and these terms and conditions is then sent to you.
4. Payment
Two methods of payment are accepted:
5. Delivery
Orders are shipped via La Poste–Colissimo to the indicated address, within a maximum period of 10 business days after receipt of payment, excluding the annual closure in August (dates indicated on the website).
In case of delay, please contact us. If the order is not delivered within the additional reasonable timeframe you have set for us, you may cancel the order and you will be refunded within 14 days (Articles L.216-6 et seq. of the French Consumer Code).
The risks of loss or damage are transferred to you upon receipt of the package. If the package arrives damaged, please notify us quickly, if possible with a photo.
6. Right of Withdrawal
You have 14 days from receipt of the product to withdraw, without having to justify your reasons. Inform us by email (info@realdyme.com) or by mail, for example, using the form in Appendix 1.
Then return the product within 14 days to: REALDYME, ZA Diepe, 28700 Garancières-en-Beauce. The return shipping costs are your responsibility.
We will refund you, including the initial delivery costs (standard rate), within 14 days following your request, using the same method of payment. We may wait until we have received the product before refunding.
Exception: For reasons of hygiene and health protection, the right of withdrawal does not apply to a product whose seal (tamper-evident ring on the cap or top weld of the sachet) has been opened after delivery (Article L.221-28, 5° of the French Consumer Code).
7. Legal Warranties
Doses-O-Son benefits from the legal warranty of conformity and the legal warranty against hidden defects, summarized in Appendix 2. In case of a non-conforming or defective product, please contact us: we will replace or refund it at no cost to you.
8. Claims and Mediation
For any questions or claims: info@realdyme.com or 02 37 24 61 65.
If your written claim has not been successful, you may turn to the consumer mediator free of charge: CM2C, 49 rue de Ponthieu, 75008 Paris – tel. 01 89 47 00 14 – litiges@cm2c.net – online filing: https://www.cm2c.net/declarer-un-litige.php
9. Personal Data and Applicable Law
Your data is processed in accordance with our Privacy Policy.
These terms and conditions are subject to French law. Consumers residing in Belgium or Luxembourg retain the protection granted to them by the mandatory provisions of the law of their country. In case of a dispute, you may bring the matter before the court of your place of residence.
Appendix 1 – Withdrawal Form
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of REALDYME, ZA Diepe, 28700 Garancières-en-Beauce – info@realdyme.com:
I/we () hereby notify you () of my/our () withdrawal from the contract relating to the sale of the property below:
Ordered on () / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
( * ) Delete as appropriate.
Appendix 2 – Legal Warranties (Regulatory Text)
The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal warranty of conformity in the event of a conformity defect appearing. During this period, the consumer is only required to establish the existence of the non-conformity and not the date of its appearance.
When the sales contract for the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal warranty applies to this digital content or digital service throughout the entire supply period provided. During this period, the consumer is only required to establish the existence of the non-conformity affecting the digital content or digital service and not the date of its appearance.
The legal warranty of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal warranty of conformity gives the consumer the right to repair or replacement of the goods within thirty days following their request, free of charge and without significant inconvenience to them.
If the goods are repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer requests the repair of the goods, but the seller imposes replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price while keeping the goods or terminate the contract by receiving a full refund against the return of the goods if:
1. The professional refuses to repair or replace the goods;
2. The repair or replacement of the goods takes place after a period of thirty days;
3. The repair or replacement of the goods causes major inconvenience to the consumer, particularly when the consumer definitively bears the costs of recovery or removal of the non-conforming goods, or if they bear the costs of installing the repaired or replaced goods;
4. The non-conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity.
The consumer is also entitled to a price reduction of the goods or termination of the contract when the lack of conformity is so severe that it justifies an immediate price reduction or termination of the contract. The consumer is then not required to request the repair or replacement of the goods beforehand.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period of immobilization of the goods for repair or replacement suspends the warranty that was left to run until the delivery of the repaired goods.
The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who in bad faith obstructs the implementation of the legal warranty of conformity faces a civil fine of up to 300,000 Euros, which can be increased to up to 10% of the average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal warranty against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the item is kept, or to a full refund against the return of the item.
